Shipping & Returns
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. Shipment on 2-4 working days after order.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. Usually 20-60 days of arrival (can be much sooner, as we ship worldwide). If you do not receive your order after 35 days, please contact our customer service.
Shipping costs for your order are non-refundable and are based on the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices and delivery location. In addition, your order may be delivered in separate shipments.
You may return most new, unopened items within 24 hours of delivery for store credit or exact replacement of product only if you received a defective product, Dead on Arrival (DOA) item, or incorrect product. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or DOA item).
If your product is defective, you may be able to return it for an exchange. Items that show signs of wear or use may not be returned. Atomizers of any type, Cartomizers, and discounted items may not be returned unless Dead On Arrival (DOA) and customer MUST notify us of DOA hardware within 24 hrs of receiving shipment to qualify for exchange.
E-Liquid cannot be returned or exchanged.
- Shipping charges are not refunded unless product is being returned due to our error.
- Returns are handled on a case-by-case basis and authorized at our discretion.
- Non-defective returns are subject to a 25% restocking fee.